Heartland Buys — Scoreboard

Calls Scored

3

/ 48 backfilled

First real-data batch

Your Avg Score

60.7

/ 80

Grade: B / Trend: baseline

Appts In Progress

2

of 3 calls

67% in-progress rate

👑 Leader This Week

R

Rhen Bartlett

60.7 avg • 5 badges earned

🏆 Weekly Leaderboard

7-day average score

1

R

Rhen Bartlett

CEO

3 calls • 2 appts in progress

5 BADGES

60.7

baseline

2

?

HBS Rep Slot

Joins Phase 3 — May 16

—

3

?

HBS Rep Slot

Joins Phase 3 — May 16

—

4

?

LM Rep Slot — Gilbert's team

Joins Phase 3 — May 16

—

⭐

Call of the Week

R

Gary & Wife — Carrollton

Apr 16 • 39 min • Score: 67/80

The moment

"Is that extra twenty grand ain't guaranteed... you think it's going to sell for what it's going to sell for, and it sells for ten thousand dollars less. Was it even worth it?"

Creative deal structuring: $120K on paper, list as-is at $140K, seller takes upside with zero repair exposure. Textbook consultative sale.

Objection

9/10

Rapport

9/10

Tonality

9/10

📈 Coachability Score

NEW

Did you implement last week's coaching in this week's calls?

—

No prior coaching cards yet.
Score activates from Week 2 onward.

▪ Knox tracks each coaching card recommendation

▪ Scans next week's calls for the behavior change

▪ Scores 0–10 on whether you implemented it

▪ Low scores = not taking feedback → manager flag

Example next week:

"Rhen, last week I coached you to set a specific deadline in every close. This week 2 of 3 closes had a deadline. Coachability: 7/10"

🎯 Your 8 Dimensions — Week Avg (3 calls)

Real data from Knox scoring your Plaud recordings

Rapport Build

9.3

Tonality & Pace

9.7

Objection Handling

9.0

Appointment Set

8.5

Motivation Uncover

7.7

Close / Next Step

7.5

NEPQ Discovery

6.7

Qualification

6.7

🎯 Focus this week

NEPQ Discovery + Property Qualification. Rapport is elite — layer structured NEPQ consequence questions and tighten big-ticket checklists (roof / HVAC / foundation).

🏅 Badges Earned — Rhen (Week 1)

5 earned · 4 locked

🧠

Objection Jedi

Carrollton call

❤️

Motivation Master

Miss Arnold

🙏

Rapport Virtuoso

10/10 rapport

📚

Market Educator

Carrollton call

🧘

DM Respecter

Miss Arnold pre-meet

R

Rhen's Calls This Week

3 scored · 2 appts in progress · 45 calls pending backfill

Date	Lead / Location	Duration	Outcome	Score
Apr 16	Gary & Wife — Carrollton, AL	39:17	Verbal $140K list	67
Apr 14	Miss Arnold & Stephanie — Mobile, AL	52:31	In progress · 2 props	64
Apr 14	Miss Arnold — Pre-Meeting	13:07	Edge case	51

📧

Weekly Training Email — To Rep

NEW

Every Friday 8 PM · lands in rep's inbox

To: rhen@bartlettholdings.com

Subject: Your Week in Calls — Apr 13–19, 2026

Rhen —

3 calls this week. Average: 60.7/80. Your rapport and tonality are elite.

This week's focus drill: Tighten the close. You built $67K of trust with Gary but ended with "we'll have a look." Next time, anchor every close to a specific deadline + deliverable.

Role play this weekend:

You: "Can I call you tomorrow at 10 to review the agreement?"
Them: "Maybe later this week."
You: [your NEPQ reframe]

Homework: Re-read Bill Miller scorecard. Lines 45–60 show the Motivation Uncover pattern to repeat.

— Knox

📧

Weekly Training Email — To Manager

NEW

Every Friday 8 PM · separate email to Dan / Gilbert

To: dan@heartlandbuys.com

Subject: Rhen — Week of Apr 13 Coaching Summary

Dan —

Rhen's numbers: 3 calls, 60.7 avg. In Phase 1 so baseline only.

Watch for in 1:1: Ask Rhen to walk through the Gary/Carrollton close. He had verbal interest and didn't lock a signed agreement. Common pattern — deserves coaching, not criticism.

Coachability: Baseline set this week. Next week's email tells you if he implemented the close-tightening drill.

Red flags: None. All scorecards clean, no compliance concerns.

Training library candidates this week: 2 of 3 calls (Gary Carrollton + Miss Arnold full meeting).

— Knox

🔧 System Status

Live view of the pipeline health

BLOCKED

Zapier Live Pipeline

Plaud OAuth points to broken app.plaud.ai domain. Support ticket drafted.

LIVE

Manual Backfill

3 of 48 exports processed · Chrome automation confirmed working.

PENDING

Knox Scheduled Task

Created 8 PM CT daily · disabled until live pipeline activates.

PENDING

Website — scoreboard.heartlandbuys.com

Phase 1 static HTML · Netlify + GoDaddy DNS setup pending (Reeves).

🚀 V2 Roadmap — What's Coming

VISION

Features Rhen asked for + my recommendations

📈

Coachability Score

Track whether reps implement prior-week coaching. Rhen's idea.

📧

Weekly Email Digest

Friday 8 PM auto-email to rep + manager with training focus.

🎯

Deal Outcome Link

Tie every scored call to the deal outcome (won/lost/PPD) via Salesforce.

🏷️

Seller Archetype Auto-Tag

Classify: elderly widow, tired landlord, divorce, estate, relocation.

⚠️

Compliance Red Flags

Auto-detect TCPA issues, misleading claims, unkept promises.

🎤

Role-Play Generator

Knox auto-generates custom drills from rep's weakest dimension.

📣

Voice of Customer Library

Auto-pull seller pain quotes for Laine's marketing team.

🔥

Manager Anomaly Alerts

Rep drops >10 pts WoW → Dan/Gilbert get a Saturday morning flag.

💎

NEPQ Phrase Library

Auto-extract winning phrases from 9+ scored dimensions.

⏱️

Time-to-Appt Metric

How fast does a lead convert to a set appointment?

📊

Peer Benchmarking

Rep-vs-rep dimension comparisons in manager 1:1s.

🔍

Win-Loss Post-Mortem

Deal closes or dies → Knox re-reads call and explains why.