ai.heartland.coaching

Team Calls Scored

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across all reps

Team Avg Score

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/ 80

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Training Library

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candidate calls

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👑 Leader This Week

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🏆 Team Leaderboard

Average score across all scored calls

⭐ Call of the Week

Auto-surfaced top call across the team

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📈 Coachability Score

NEW

Did you implement last week's coaching card?

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Activates Week 2 (Apr 27) when Knox has two scored weeks to compare.

▪Knox tags each coaching card recommendation
▪Next week Knox checks which recs showed up in calls
▪Coachability = (implemented / total recs) × 100
▪Below 40% = Dan flags it in 1:1

🎯 Dimension Heatmap

Avg performance across the 8 Knox v2.2 dimensions

🏅 Badges Earned

Auto-derived from performance and volume

📞 All Scored Calls

Newest first • ★ = training library candidate

Date	Rep	Call	Score	Grade	Flags	Outcome

📧

This Week's Rep Email

PREVIEW

To: Rhen • From: Knox • Subject: Your Week — 29 calls scored, two big wins

Top moment: Gary/Carrollton — the $20K guarantee reframe. Textbook consultative sale. Cloning this language for the HBS rep onboarding seed pack.

Biggest lift: Close/Next-Step averages 4.8/10 across 29 calls. 3 of 4 losses had no locked follow-up. Fix = "calendar-in-hand close" template.

Drill: 10 reps of "Would Wednesday at 10 or Thursday at 2 work better?" before every listing consult.

Re-listen: Pamela Hicks (71/A). Your best NEPQ sequencing in the sample.

📧

This Week's Manager Email

PREVIEW

To: Dan • From: Knox • Subject: Team Scoreboard — Week of Apr 13

Team: 1 active rep (Rhen). HBS cohort activates Mon 4/20.

Baseline: Rhen's 29-call C average (51.0) is the benchmark HBS reps are measured against. Library candidates: 5.

Watch items: Fortified Roof POA (12 flags) — compliance cliff. Marco/Carrollton (24/F) — role-play lookback.

Action: Walk the HBS cohort through the Call of the Week (Gary/Carrollton) on their Monday onboarding.

⚙️ System Status

Plaud Daily Pull

Manual — Rhen pulls overnight, Knox scores at 2 AM CT. Zap pipeline pending Plaud support.

Rhen Call History

30 calls scored. Backfill complete through 4/17.

Knox v2 Scorer

8-dim rubric armed. Nightly run at 2 AM CT.

scoreboard.heartlandbuys.com

Netlify deploy pending. Launch target: Monday 4/20.

🗺️ Knox Platform Roadmap

Shipped (v2)

8-Dimension Rubric

Rapport • NEPQ Discovery • Motivation • Objection Handling • Tonality & Pace • Close / Next Step • NEPQ Closing Loop • Future State

NEPQ Phrase Library

Every scorecard pulls exact Rhen language as reference.

4-Week HBS Seed Packs

Onboarding curriculum built from Rhen's 5 library-candidate calls.

Coming Next

Coachability Score

Tracks implementation of prior coaching recs.

Zap Pipeline (Plaud → Knox)

Auto-ingest within 5 min of sync. Blocked on Plaud API.

Call-of-the-Week Clipper

30-sec highlight reel for Monday L10.

Archetype Heatmap

Which seller archetypes each rep converts best.

Compliance Auto-Escalation

3+ flags triggers email to Carter, Aaryn, Dan.

Rep 1:1 Agenda Export

One-click coaching agenda into Dan's Asana.

Role-Play Drill Generator

Auto-builds drills from rep's weakest dimension.

Dispo Signal → Carter

Deal-worthy calls auto-routed to Carter.

Revenue-per-Rep Overlay

Score vs. contracts closed — does it predict revenue?